Enhancing Customer Engagement and Demand Management

Reaching out to customers not only helps them achieve their goals – it can position you as a trusted partner in future energy and business decisions. This relationship puts you on solid footing to capture opportunities for managing energy demand and reducing the need for additional energy infrastructure.

Global can help you maximize customer relationships through its unique Collaborative Membership Programs. This annual subscription service provides a package of technical support and resources to help you develop differentiated offerings that engage key customers and gain their loyalty.

Global's Membership Programs are collaboratively managed by both the program experts and members to tailor results to meet specific member needs. Program deliverables can include:

• Technical Reports/Tech Reviews/Fact Sheets
• Quarterly Newsletter
• Resource Library
• Web Tools and Calculators
• Global Summit Meeting
• Inquiry Privileges and On-Site Support
• Webcasts

Advancing Energy Efficiency

U.S. residential and commercial market segments account for 39% of total energy consumption and 72% of total electricity consumption nationally and this number continues to rise. Many commercial customers are looking for ways to address increasing energy costs, indoor air quality concerns and implementation of responsible sustainable business practices. Residential customers are looking for efficient technologies that will save them money and improve their quality of life.

Global's Commercial, Healthcare & Residential (CH&R) Membership Program is an applied-research subscription service – a "go-to" source for on-demand technical support on energy efficiency technologies and practices, an integrated, customized package of exclusive technical and marketing resources and innovative end-use technology applications and demonstrations, energy trends, and codes and standards developments - all this at a fraction of the cost of in-house development or proprietary consulting.

Members are part of a collaborative process in determining the research agenda and ultimate deliverables that help them promote energy solutions and enhance customer relationships.

Examples of Program Research are:

• Simplified guide to energy efficiency in retail and food service
• HVAC technologies for diverse climates
• Strategies for implementing successful energy efficiency programs for commercial customers
• Commercial energy efficiency guidebook (tech reviews on two or more technologies added)
• Demand response technologies for residential and commercial customers

Improving Industrial Efficiency, Productivity & Environmental Control

The U.S. industrial sector accounts for more than 34% of energy use and more than 29% of electricity consumption. Industrial customers' large energy expenditures coupled with their need to control costs and comply with ever more stringent environmental regulations make them a very important customer segment to focus on for energy companies that are under increasing pressure to manage their energy demand.

Global's Industrial Membership Program is an applied research subscription service - a "go-to" source for on-demand technical support on energy efficiency technologies and practices, an integrated, customized package of exclusive technical and marketing resources and innovative end-use technology applications and demonstrations, energy trends, and codes and standards developments - all this at a fraction of the cost of in-house development or proprietary consulting. Global experts provide years of hands-on experience across many industrial segments - chemicals, petroleum refining, pharmaceuticals and bio tech, pulp and paper, textiles, metals production and fabrication, glass and ceramics, plastics and rubber, and electronics.

Members are part of a collaborative process in determining the research agenda and ultimate deliverables that help them promote energy solutions and enhance customer relationships.

Examples of Program Research are:

• Review of energy efficiency best practices for selected industrial segments
• Energy Efficient Electric Motors in Industrial Operations
• Material Handling in the Manufacturing Industry
• Simplified Guide to Calculating CO2 Reductions associated with Electric Efficiency Gains
• Renewable fuel from biomass and waste products

Addressing Agri-Food Energy and Environmental Concerns

The Agri-Food Industry consumes approximately 3% of the energy used in the U.S., however, in some regions, the industry accounts for up to 30% of the electricity delivered by the local utility. With the increased interest in biofuels, commodity prices have risen and the industry's concerns have shifted to issues such as energy costs, food safety, air and water quality and long-term sustainability. By improving the energy efficiency of large agri-food customers, energy companies can attain significant demand reductions and simultaneously assist these customers in addressing their energy cost and environmental concerns.

Global's Agriculture Production and Food Processing (Agri-Food) Membership Program is an applied-research subscription service - a "go-to" source for on-demand technical support on energy efficiency technologies and practices, an integrated, customized package of exclusive technical and marketing resources and innovative end-use technology applications and demonstrations, energy trends, and codes and standards developments - all this at a fraction of the cost of in-house development or proprietary consulting.

Members are part of a collaborative process in determining the research agenda and ultimate deliverables that help them promote energy solutions and enhance customer relationships.

Examples of Program Research are:

• Simplified guide to energy efficiency in greenhouse operations
• New strategies for implementing successful energy efficiency programs for agri-food customers
• Emerging technology packages for improving food safety
• Strategies and technologies to address agri-urban air quality concerns
• Energy efficiency measures for the agri-food industries

Integrating Energy and Water for Environmental Sustainability

The Water and Wastewater industry sector accounts for 5% of U.S. electricity use and is expected to grow 20% over the next 15 years. A renewed emphasis has been placed on the importance of developing and maintaining public infrastructure with a sustainable approach – of which water and energy play a central, and related role. Global was the first to design a national effort to engage both electric and water/wastewater utilities and is continuing that leadership role through a host of innovative technology solutions.

Global's Water and Wastewater Membership Program is an applied-research subscription service focused on advancing energy efficiency and innovative technology applications in the municipal and industrial water and wastewater treatment sectors – a "go-to" source for information and technical support on energy efficiency technologies and practices, innovative end-use technology applications and demonstrations, environmental solutions, and codes and standards developments in the water and wastewater sector.

Global's team of energy experts provide members with on-demand technical support and an integrated, customized package of exclusive technical and marketing resources at a fraction of the cost of in-house development or proprietary consulting. Members are part of a collaborative process in determining the research agenda and ultimate deliverables that help them promote energy solutions and enhance customer relationships.

Examples of Program Research are:

• Water/energy nexus, the interdependencies of water and energy
• Ultraviolet (UV) water disinfection, which reduces chemical use
• Membrane technology, an alternative innovative treatment
• Integrated decentralized water and wastewater management, a new paradigm in the water industry
• Ozone water treatment, an efficient and powerful alternative to chemicals
• Energy management best practices, information and tools for you and your customers
• Beneficial use of digester gas, converting waste methane to energy

As a members of our Technology Applications Membership Programs, you benefit from a comprehensive package of technical support and informational resources that arm you with the tools and resources to effectively manage energy demand and engage key customers:

• Members direct the research agenda identifying specific technologies, applications and approaches to be assessed during the membership year
• Corporate-wide license to access Global's library of technology assessment reports
• Ability to use publications "as their own" to re-brand and distribute to customers
• One-day workshop that can be used for training utility staff or doing a joint "walk-through" audit at a key customer facility
• One-day technology demonstration project at a key customer facility
• Inquiry Privileges – on-demand technical support from our experts
• Web Tools and Calculators – to help calculate the energy impacts of end-use technologies
• Global Summit Meeting – complimentary registration at this annual program event
• Webcasts – web based meetings and presentations on timely technical subjects
• Member funds are fully utilized to deliver services, so increasing the number of members increases the amount and depth of deliverables

Let Global Help You Engage Your Customers

Choose which sections to you would
like more information about:

Commercial, Healthcare & Residential
Industrial
Agriculture & Food Processing
Water & Wastewater
Membership Program Benefits

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2008 Commercial, Healthcare & Residential Membership Program Deliverables CH&R program members have access to original reports, marketing guides, fact sheets, and newsletters - all of which can be customized with their logos and contact information for distribution to their customers.

Newsletters
CH&R program publishes a quarterly C&R Power Tools newsletter focused on energy use, trends, and technologies in the Commercial, Healthcare, and Residential sectors.

• C & R Power Tools/Power Prescription for Healthcare, Summer 2008 - Submetering of Master-Metered Multifamily Residential Buildings
• C & R Power Tools/Power Prescription for Healthcare, Spring 2008 - The "Smart Grid" and How to Build It
• C & R Power Tools/Power Prescription for Healthcare, Fall 2008 - Supermarkets Increasingly Using CO2 for Refrigeration
• C & R Power Tools/Power Prescription for Healthcare, Winter 2008

Technical Reports/Tech Reviews/Fact Sheets

• Demand Response Technologies (Tech Review)
• Green Building Products and Their Energy Impacts
• Strategies for Implementing Successful Energy Efficiency Programs for Commercial Customers

Resource Library
CH&R program members have exclusive access to a library of documents, including Tech Reviews and Fact Sheets developed or updated by Global's expert staff. For your convenience, Global has also included the best publicly available content into this library, which have been screened for accuracy and quality.

Recent additions to the Library include:

• Occupancy Sensors for Lighting Control in Commercial Spaces
• Photo Sensors for Lighting Control in Commercial Spaces

Online Tools
CH&R program members have exclusive access to online tools to calculate the performance and energy impacts of end-use technologies.

• Cost Tool for Ozone in Cooling Towers
• Cost Tool for CHP Systems

Member Notes and Webcasts

2009 Commercial, Healthcare & Residential Membership Program Deliverables

Technical Reports/Tech Reviews/Fact Sheets
Two to four technical reports provide in-depth treatment of key technologies and strategic issues impacting commercial, healthcare, and residential customers. These reports are written for utility professionals and can be shared with your customers. Our experts and members propose topics that members discuss and ultimately decide upon. Potential topics for 2008 include:

• Simplified Guide to Energy Efficiency in Retail and Food Service
• HVAC Technologies for Diverse Climates
• Strategies for Implementing Successful Energy Efficiency Programs for Commercial Customers
• Strategies for Implementing Successful Demand Response Programs for Commercial Customers
• Commercial Energy Efficiency Guidebook (tech reviews on two or more technologies added)

Quarterly Newsletter
The quarterly newsletter, Commercial and Residential Power Tools, features original articles and analysis of trends and technologies shaping energy use in the commercial and residential sectors.

• A special section – Power Prescription for Healthcare – focuses on the healthcare sector Program members decide upon the topics for the main newsletter articles
• Commercial and Residential Power Tools can be customized with your utility logo and contact information for distribution to your customers

Resource Library
An expanding web-based resource library of over 120 technical reviews and fact sheets profiles innovative technology applications and energy efficiency best practices.

• Includes original content developed and updated by Global as well as the best publicly available content screened by Global for quality and relevance

Web Tools and Calculators

• Web-based tools to help calculate the energy impacts of energy-use technologies.

Summit Meeting
Complimentary registration for Global's annual Summit Meeting.

• A venue to hear new technical presentations and discuss current and future program activities
• The meeting is typically hosted in conjunction with one of our members

Inquiry Privileges and On-Site Support
On-demand technical support from our team of experts in the commercial and residential sectors.

• Our experts are on-call via phone and e-mail to quickly answer questions on energy use and new technologies and to direct members to appropriate resources
• Members receive one complimentary day of on-site support from our CH&R Program Manager

Webcasts

• Web meetings to finalize deliverable topics and review their status.
• Webcasts to educate members and their customers on timely technical subjects.

Customized Consulting Services
Access to a flexible retainer package of advisory, training, and consulting services that you can customize to suit your needs

2008 Industrial Program Deliverables

Members have access to original reports, marketing guides, fact sheets and newsletters - all of which can be customized with their logos and contact information for distribution to their customers.

The Industrial program publishes a quarterly Market Connections newsletter focused on energy use, trends, and technologies in the industrial sector.

• Market Connections, Spring 2008 - Energy Efficient Electric Motors in Industrial Operations
• Market Connections, Summer 2008 - Industrial Energy Technology Conference 2008
• Market Connections, Fall 2008 - Combined Heat and Power Emissions Calculator
• Market Connections, Winter 2008 - Industrial Strategies for Fuel Switching

• Simplified Guide to Calculating CO2 Reductions associated with Electric Efficiency Gains (Fact Sheet)
• Energy Savings from Pipeline Optimization for Oilfield Extraction (Fact Sheet)
• Industrial Strategies for Energy Management and Carbon emission reduction (Tech Review)
• Industrial Waste Stream Generation and Energy Concerns (Tech Review)

Members have exclusive access to a library of documents, including Tech Reviews, and Fact Sheets, developed or updated by Global's expert staff. For your convenience, Global has also included the best publicly available content into this library, which have been screened for accuracy and quality.

Recent additions to the Library include:

• Material Handling in the Manufacturing Industry
• Plastics Industry 2006
• Electric Arc Furnaces in the Steel Industry

Web-based tools to help calculate the energy impacts of energy-use technologies.

• Electric Infrared vs. Steam Cans
• Electric Infrared vs. Gas Infrared Drying

2009 Industrial Program Deliverables

Members have access to original reports, marketing guides, fact sheets and newsletters - all of which can be customized with their logos and contact information for distribution to their customers.

The quarterly newsletter Market Connections features original articles and analysis of trends and technologies shaping energy use in the industrial sector.

• Market Connections, Spring 2008 - Energy Efficient Electric Motors in Industrial Operations
• Market Connections, Summer 2008 - Industrial Energy Technology Conference 2008
• Market Connections, Fall 2008 - Combined Heat and Power Emissions Calculator
• Market Connections, Winter 2008 - Industrial Strategies for Fuel Switching

• Simplified Guide to Calculating CO2 Reductions associated with Electric Efficiency Gains (Fact Sheet)
• Energy Savings from Pipeline Optimization for Oilfield Extraction (Fact Sheet)
• Industrial Strategies for Energy Management and Carbon emission reduction (Tech Review)
• Industrial Waste Stream Generation and Energy Concerns (Tech Review)

Members have exclusive access to a library of documents, including Tech Reviews, and Fact Sheets, developed or updated by Global's expert staff. For your convenience, Global has also included the best publicly available content into this library, which have been screened for accuracy and quality.

Recent additions to the Library include:

• Material Handling in the Manufacturing Industry
• Plastics Industry 2006
• Electric Arc Furnaces in the Steel Industry

Web-based tools to help calculate the energy impacts of energy-use technologies.

• Electric Infrared vs. Steam Cans
• Electric Infrared vs. Gas Infrared Drying - Available November 30, 2007

Our experts are on-call via phone and e-mail to quickly answer questions on energy use and new technologies, speak with your customers if appropriate, and direct members to appropriate resources

2008 Agriculture Production & Food Processing Program Deliverables Agri-Food program members have access to original reports, marketing guides, fact sheets, and newsletters - all of which can be customized with their logos and contact information for distribution to their customers.

• Industry Currents, Spring 2008 - Frito-Lay Snack Plants Go "Green"
• Industry Currents, Summer 2008 - Offset Aggregator Helps Livestock Farmers Identify Opportunities for Carbon Credits
• Industry Currents, Fall 2008 - Cold Storage Facilities Increasingly Using CO2 for Refrigeration
• Industry Currents, Winter 2008

• Membrane Filtration Technologies (Fact Sheet)
• Water Efficiency in Poultry Processing (Fact Sheet)

Agri-Food program members have exclusive access to a library of documents, including Tech Reviews, and Fact Sheets, developed or updated by Global's expert staff. For your convenience, Global has also included the best publicly available content into this library, which have been screened for accuracy and quality. Recent additions to the Agri-Food Library include:

• Overview of Gaseous and Aqueous Ozone in the Agri-Food Industry
• Variable Frequency Drives for Agriculture Ventilation Fans
• Overview of Electrotechnologies for Food Processing

Agri-Food program members will have exclusive access to online tools to calculate the performance and energy impacts of end-use technologies.

• Electric Motor Repair/Replace Tool
• Cost Tool for Ozone in Cooling Towers (Available July)
• Cost Tool for CHP Systems (Available November)

2009 Agriculture Production & Food Processing Program Deliverables

Two or more technical documents providing practical information on key energy efficiency technologies and strategic issues impacting agricultural and food processing customers. These documents can be branded to your energy company to share with your customers. Our program experts and members collaborate to decide each year's topics. Potential topics for 2008:

• Simplified guide to energy efficiency in greenhouse operations
• New strategies for implementing successful energy efficiency programs for agri-food customers
• Emerging technology packages for improving food safety
• Strategies and technologies to address agri-urban air quality concerns
• Energy efficiency measures for the agri-food industries (additional tech reviews on two or more technologies for the 2006 Guidebook)

The quarterly newsletter Industry Currents features original articles and analysis of trends and technologies shaping the use of energy in the Agri-Food sectors.

• Industry Currents can be customized with your utility logo and contact information for distribution

Our program manager will conduct a workshop at a location of your choice for your staff and/or a group of your customers. The agenda is agreed between you and our program manager to suit your objectives.

Our program manager will accompany you to conduct a walk through of one or two of your customers' facilities to identify energy efficiency and/or demand response opportunities.

An expanding web-based resource library of over 120 technical reviews and fact sheets profiling innovative technology applications and energy efficiency best practices.

• Includes original content developed and updated by Global as well as the best publicly available content screened by Global for quality and relevance

Web-based tools to help calculate the energy impacts of energy-use technologies.

Complimentary registration for Global's annual Summit Meeting

• A venue to hear new technical presentations and discuss current and future program activities
• The meeting is typically hosted in conjunction with one of our members

Our experts are on-call via phone and e-mail to quickly answer questions on energy use and new technologies, speak with your customers if appropriate, and direct members to appropriate resources

Webcasts to educate members and their customers on timely technical subjects.

2008 Water & Wastewater Program Deliverables

Program members have access to original reports, marketing guides, fact sheets and newsletters - all of which can be customized with their logos and contact information for distribution to their customers.

The Water and Wastewater program publishes a quarterly Clear Solutions newsletter focused on topics of importance to our program members covering energy use, industry and regulatory drivers, and technologies in the drinking water and wastewater industries.

• Clear Solutions for Water & Energy, Spring 2008 - Update on Energy-Water Nexus
• Clear Solutions for Water & Energy, Summer 2008 - An ENERGY STAR Metric for Comparing Wastewater Plants and Drinking Water Systems
• Clear Solutions for Water & Energy, Fall 2008 - Reducing Electricity Costs in Public Water Supply through Efficient Pumping Measures
• Clear Solutions for Water & Energy, Winter 2008 - Renewable Energy Alternatives for the Water and Wastewater Industry

• Energy Saving Tips: Low Cost Energy Savings Opportunities in Wastewater Treatment Plants (Technology Fact Sheet)
• Anaerobic Filters for Treatment of High Strength Wastewater (Tech Review)
• Water sustainability in An Urban Setting (Tech Review)
• Conducting Energy Self Audits (Fact Sheet)

Members have exclusive access to a library of documents, including Tech Reviews, and Fact Sheets, developed or updated by Global's expert staff. For your convenience, Global has also included the best publicly available content into this library, which have been screened for accuracy and quality.

Recent additions to the Water and Wastewater Resource Library include:

• Energy Self-Audits in Wastewater Treatment Plants

Members will have exclusive access to online tools to calculate the performance and energy impacts of end-use technologies.

• Water and Wastewater Resource CD (by request)

2009 Water & Wastewater Program Deliverables

Two or more technical documents providing practical information on key technologies and strategic issues impacting water and wastewater treatment customers. These documents can be branded to your energy company to share with your customers. Our program experts and members collaborate to decide each year's topics. Potential topics for 2008 include:

• Water reuse technologies and practices
• Water treatment process optimization for energy efficiency
• Methane recovery in wastewater plants as a renewable resource
• Advanced membrane bioreactors to improve treatment efficiencies
• Emerging advanced water treatment technologies

The quarterly newsletter Clear Solutions features original articles and analysis of trends and technologies shaping the use of energy in the water and wastewater treatment sectors.

• Clear Solutions can be customized with your logo and contact information for distribution

Our program manager will conduct a workshop at a location of your choice for your staff and/or a group of your customers. The agenda is agreed between you and our program manager to suit your objectives.

Our program manager will accompany you to conduct a walk through of one or two of your customers' facilities to identify energy efficiency and/or demand response opportunities.

An expanding web-based resource library of over 120 technical reviews and fact sheets profiling innovative technology applications and energy efficiency best practices.

• Includes original content developed and updated by Global as well as the best publicly available content screened by Global for quality and relevance

Web-based tools to help calculate the energy impacts of energy-use technologies.

Complimentary registration for Global's annual Summit Meeting

• A venue to hear new technical presentations and discuss current and future program activities
• The meeting is typically hosted in conjunction with one of our members

Our experts are on-call via phone and e-mail to quickly answer questions on energy use and new technologies, speak with your customers if appropriate, and direct members to appropriate resources

Webcasts to educate members and their customers on timely technical subjects.